Technical Support

The Customer (buyer) shall contact the original manufacturer for any technical support questions beyond Summation Technology's support capabilities.

Product Specifications

Summation Technology makes a reasonable effort to maintain accurate specifications and system requirements. Summation Technology does not take any responsibility for the accuracy of manufacturer's specifications. If specifications and system requirements are in question, the Customers (buyers) shall contact the original manufacturer for clarification.

Return Policy

Summation Technology will not accept any product for return, exchange, or warranty service without prior authorization and an RMA number. Contact Summation Technology for RMA authorization and procedures. Returns of all products, EXCLUDING Rimage brand products, Fulfillment Services and Label Stock, are subject to 0% restocking fee if returned prior to 30 days of invoice date. Returns of Rimage products are subject to a 25% restocking fee.  No returns are excepted after 30 days of invoice date.   Fulfillment Services (Disc & Label) and Label Stock are custom services and products that are not returnable. All credit card, shipping, & C.O.D. fees are non-refundable. Damaged or incomplete returns will be refused and no refund provided. Store credits expire if not used within one year.

Warranties

Products purchased from Summation Technology are covered by the original manufacturer's warranty, service, and support policy. Summation Technology is not responsible for any manufacturer warranty information and/or dispute.

Order Processing

All orders are subject to product availability.  If Summation Technology feels it is necessary to contact Customer (Buyer) prior to processing the order, but the Customer (Buyer) is unable to be contacted, the order may be put on hold. If billing, shipping, and payment information cannot be verified, the order will be put on hold. Summation Technology does not take any responsibility for delayed shipments caused by an order being placed on hold. Summation Technology does not ship on holidays or weekends.

Shipping

All orders ship FOB Origin. All orders will ship uninsured unless the Customer (Buyer) requests shipping insurance at time of order. Additional insurance charges will then apply. All hardware orders ship "Signature Required".

Order Cancellation

To cancel an order, Customer (Buyer) must contact Summation Technology and request the cancellation prior to shipment.   If the order has already been shipped additional shipping fees and restocking fees may apply.

Summation Technology reserve the right to refuse any order.